If you place your order before 3 PM CE(S)T, we'll ship it the same day! We process orders from Monday to Friday.

Please note that during sale periods (such as Black Friday) or major product launches, processing times may be slightly longer.

Orders within the Netherlands typically arrive within 1-3 business days. For other EU countries, delivery can take anywhere from 3 to 10 business days, depending on the destination and courier service.

Shipping options vary by country. Our most commonly used carriers include DHL, PostNL, and UPS.

Once your order is packed, you’ll receive a track & trace link in your email. You can also track your order directly through your account on our website.

A backorder means the product is currently out of stock. However, we will order it from our manufacturer, and as soon as it arrives, we’ll ship it to you immediately!

If you're ordering from outside the EU, please be aware that additional charges such as import taxes, duties, and VAT may apply upon delivery. The prices displayed on our website are excluding VAT for non-EU orders.

We recommend checking with your local customs office to understand what fees may apply in your country.

If your order has been delayed for more than two weeks, please reach out to our support team, we’ll look into it and find the best solution for you.

No worries! Contact our support team, and we’ll make sure your order gets to you as soon as possible.

If your order hasn’t been shipped yet, we can cancel it for you. Contact our support team as soon as possible.

If your order hasn’t been shipped yet, we’ll do our best to update the address for you. Contact our support team as soon as possible.

You can easily return your order through our return portal.

Please note: We currently do not accept returns from outside the EU.

Unfortunately, we don't offer exchanges. If you’d like to exchange your order, we recommend returning the item and placing a new order in your preferred size. You’ll receive a full refund for the returned product. This way, you won’t risk your size selling out, and it’s faster too!

You have 14 days to register your return, starting from three days after shipment.

After your return has been delivered to our warehouse, it can take 5-10 business days for our team to process it.

After you receive a refund email, the money will be back in your account within 2-10 business days, depending on your payment provider.

For hygiene or personalization reasons, some items cannot be returned. This includes personalized belts, socks, and smelling salts.

Oops! That’s on us. Send an email to our support team, and we’ll investigate the issue and send you the correct product as soon as possible.

Yes, return shipping costs are the responsibility of the customer.

We offer a variety of payment options, including Card, iDEAL, PayPal, Bancontact, Cards, Pay with Klarna: Afterpay and Slice It.

Yes! Klarna is available as a payment option.

Sure thing! You can order your giftcard here.

Our support team is happy to help! Reach out to us via email at support@powerliftingshop.com.

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